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Outsourced ITservices

Outsourced IT gives you everything you would expect from a full internal IT department, delivered by the team at bzb IT.

The only partner you need for modern, secure and growth-ready IT. We take responsibility for your entire technology ecosystem, giving you real return on your IT investment and a partnership you can trust.

Explore this service
Fully Accredited

Outsourced IT that feelsin-house

Confident growth depends on technology that is secure, reliable and aligned to your business. Fully outsourced IT gives you access to a complete team without the overhead, ensuring your systems are professionally managed and driving your business forward.

Our outsourced IT support model takes full ownership of your IT, covering day to day support, security, infrastructure and long term planning. With clear accountability and proactive oversight, you always know where your IT stands. We work closely with your senior team, acting as your IT director and trusted partner.

We look after your systems as if they were our own, aligning your technology with your goals and giving you clarity, reduced risk and complete confidence.

proudly supporting our clients

Included as standard acrossour services

  • Helpdesk & Incident Management

    Our helpdesk is run by our local team of experienced engineers who provide your team with responsive, human-led support whenever you need it. We fix problems fast, prevent repeat issues, and keep your business running smoothly.

  • Technical Account Management (TAM)

    Our TAMs are genuine technology experts – they are qualified engineers who’ve grown into client management roles, not salespeople with quotas.

    They combine hands-on technical understanding with strategic oversight to ensure every decision is made in the best interests of your business and its technology roadmap.

  • Security

    We embed security into the core of our managed service. As standard, bzb IT operates to Cyber Essentials compliance, ensuring your systems, users, and data are protected to a nationally recognised baseline.

    We also include continuous patch management, proactive infrastructure and endpoint monitoring, and regular security maintenance to reduce vulnerabilities before they become issues. We maintain strict configuration control, enforce policy consistency, and ensure your environment remains aligned with Microsoft’s latest best practices.

  • Professional Services

    We don’t just “set and forget” technology, we deliver transformation that smoothly integrates into your operations.

    Our Professional Services team is dedicated to delivering complex change with precision, confidence, and measurable impact.

    Whether you’re embarking on a cloud journey, enhancing security posture, or modernising infrastructure, we bring deep expertise and a customer-first approach to every project.

  • Vendor & License Management

    We handle all your IT vendor relationships, hardware procurement and software licensing, acting as your single point of contact for purchases, renewals, compliance, and cost control.

    We ensure your Microsoft and third-party agreements stay optimised, current, and aligned with your business needs.

  • Performance Reporting & Reviews

    We provide clear, regular reports on system health, support activity, and performance, giving you full visibility of your IT environment.

    Routine review meetings turn these insights into action, ensuring your technology stays efficient, secure, and aligned with your business goals and budgets.

Are you facingthese challenges?

  • Support That Feels Slow, Stretched or Impersonal

    Many providers overload their engineers, resulting in slow responses and rushed resolutions. Larger firms often lack familiarity with your environment, while smaller providers can struggle to offer the depth of expertise modern technology demands. In some cases, support is even outsourced, removing the relationship entirely.

    How we help

    We take a different approach. Our support is delivered locally by accredited engineers who know your systems and your people. We maintain the depth to support modern, evolving technology, while staying responsive and relationship driven. Because we see support as the backbone of our client partnerships, it’s never something we cut corners on.

  • Out-dated Infrastructure

    Many businesses find their infrastructure decisions are shaped more by a provider’s commercial model or technical limitations than by what is genuinely best for the organisation. Without the capability to design and support modern cloud, hybrid and evolving platforms, some providers continue to recommend familiar solutions rather than objectively assessing what your business actually needs.

    The right infrastructure approach is rarely one size fits all. It requires the ability to evaluate modern cloud platforms, hybrid environments and traditional on premises systems with equal confidence.

    How we help

    We have invested heavily in developing that capability across our engineering team. Our infrastructure accreditations and solutions partnerships reflect the depth of expertise we have built, allowing us to design and support modern, resilient environments that are chosen because they are right for your business, not because they are convenient to deliver.

  • Security That Is Promised, but Not Proven

    Security is something many providers claim to prioritise, but few can clearly demonstrate. Without recognised standards or independent validation, it can be difficult to know whether your business is genuinely protected or simply being reassured.

    How we help

    We take a structured, evidence led approach. As an NCSC Assured Service Provider for Cyber Essentials, we are independently recognised as having the capability to assess, advise and audit organisations against the standard. Alongside this, our Microsoft Security Solutions Partner status demonstrates our ability to configure and maximise the security tools already available within Microsoft 365, including technologies such as Microsoft Defender.

    The result is security that is practical, proportionate and properly managed, giving SMEs the protection they need without unnecessary cost or complexity.

  • A Provider That No Longer Feels Like the Same Partner

    The IT support market has seen significant consolidation in recent years. Many providers have been acquired, merged into larger groups or centralised into national operations. While the name may remain the same, the service often changes. Relationships weaken, decision making moves further away and clients can begin to feel like just another number.

    How we help

    We have chosen a different path. Our business has grown sustainably without external investment, allowing us to stay focused on the quality of service and relationships our clients value. As we grow, our aim is not to centralise or reduce local presence, but to strengthen it, ensuring clients continue to receive the personal, accountable service they originally chose us for.

  • A Provider That Shares Your Values

    Technology partnerships work best when there is trust, transparency and mutual respect. Yet many organisations find their IT provider becomes distant, transactional or difficult to work with over time.

    How we help

    We believe strong relationships come from being knowledgeable, reliable and straightforward to deal with. Our team takes pride in building genuine partnerships with the organisations we support, taking responsibility, communicating clearly and doing the right thing when it matters. Because while technical expertise is essential, being decent people to work with matters just as much.

Microsoft Partnerin-house

Our service is built on Microsoft technology, a foundation we’ve chosen for its strength, security, and flexibility. It underpins the way we design, secure and deliver IT.

This alignment lets us deliver truly enterprise-grade outcomes through Microsoft’s own ecosystem, simplifying your IT environment, eliminating the need for unnecessary third-party bolt-ons, and unlocking the full potential of Microsoft when it’s designed and managed the way it should be.

As a Microsoft Solutions Partner across Modern Work, Security, Infrastructure, and Data & AI, we’re proven specialists in the key areas – giving your business peace of mind that every part of your IT is built, secured, and managed to Microsoft’s highest standards.

IASME approvedpartner

Our services align with the IASME Cyber Essentials framework, a government backed standard designed to help organisations build strong, practical security foundations.

As an IASME approved Cyber Essentials Certification Body, we are authorised to assess and certify organisations against both Cyber Essentials and Cyber Essentials Plus. This allows us to guide businesses through the certification process with clarity while helping them implement the right controls and achieve recognised, independently validated security standards.

Because our Managed IT services are delivered to the Cyber Essentials standard, many of the core requirements are already built into the way we manage and secure your environment. This makes the path to certification significantly simpler and more straightforward for our clients.

Cyber Essentials
2,079

endpoints managed

51

organisations managed

4.99/5

satisfaction rating
18m

avg first response time

2h 7m

avg response time

7h 20m

avg resolution time

  • 04/06/2026

    Keep up the excellent support

  • 04/06/2026

    Robby was friendly and helpful. No complaints from me!

  • 02/06/2026

    quick response and sorted quickly

  • 20/05/2026

    Alfie was very helpful and placed a lot of attention to detail

  • 19/05/2026

    Robby and Alex were great and sorted my phone problem

  • 18/05/2026

    James was excellent as always - solved the problem quickly - much appreciated

  • 11/05/2026

    The team worked through my laptop, making all back to work. Levi and James were very helpful.

  • 10/05/2026

    Swift response with explanation of the query

  • 08/05/2026

    Thank you for your quick reply and assistance.

  • 08/05/2026

    All good. Thanks!

  • 08/05/2026

    Robby is highly skilled, efficient, patient, and a true technical genius. Thank you for the prompt assistance with my Teams issue. Robby consistently kept me updated throughout the process and handled everything required from his side thoroughly and professionally. His instructions were always clear and easy to follow. Thanks again, Robby — well done, mate! 👏

  • 06/05/2026

    Appreciate the support - thank you

See all reviews on Google

About bzb IT

  • Google Reviews

    Understanding Our Growth Strategy

    bzb have been with us since we launched. Drag and the team took the time to understand our growth strategy from the outset and have helped us plan for our IT requirements. The team are very responsive and always happy to help!

    Jennifer Howard

    Understanding Our Growth Strategy

  • Google Reviews

    Demonstrating a Wealth of Knowledge

    Having moved to bzb IT around 9 months ago I have been thoroughly impressed with both their knowledge and service. As a medium sized company that employs around 200 people, operating multiple sites around the UK getting our IT Support solution right was crucial to our operation… (Full Review on Google)

    Scott Davis

    Demonstrating a Wealth of Knowledge

  • Google Reviews

    Eager to help

    What can I say about this Team ! They are Fast, Accurate, Eager to help and provide the best solution ! I could write so many positive things but I would ned a lot of space. One word: They are simply the best !!!

    Νίκος Κατσάρας

    Eager to help

  • Google Reviews

    Quick Responses

    Over my long career I’ve noticed that most IT support companies are fairly slow to deal with issues, often being passed on to a different level etc. bzb are quick to respond and get it fixed properly.

    Graham Williams

    Quick Responses

  • Google Reviews

    Quick Response and Resolution

    Really quick response and resolution of my issue – thankyou!

    Luke

    Quick Response and Resolution

  • Google Reviews

    Professional and Friendly

    Highly recommend BZB IT. Professional and friendly.
    Good luck with the new Bristol office !!

    James

    Professional and Friendly

  • Google Reviews

    Quick and Effective

    Asked for help on two occasions, and on both times, the situations was solved quickly and effectively. A great help.

    James

    Quick and Effective

  • Google Reviews

    Great Problem Solvers

    BZB IT are great at solving IT problems and have great customer relations too.

    David

    Great Problem Solvers

  • Google Reviews

    Excellent Experience

    We have had an excellent experience working with BZB. They are very knowledgeable, quick to respond to any issues, and flexible. I would highly recommend them.

    Joe

    Excellent Experience

  • Google Reviews

    Absolutely Delighted

    I’m absolutely delighted with the service from the BzB IT team! Their strong focus on cybersecurity as a core foundation really stood out to me and gave me great confidence in their work. Excellent service, professional team, and overall a very happy customer. Highly recommended!

    Christopher Nesbitt

    Absolutely Delighted

  • Google Reviews

    Helpful and Supportive

    Would recommend, IT support are helpful and supportive!

    Charlotte

    Helpful and Supportive

  • Google Reviews

    Dynamic Local Team

    We love working with bzb. They continuously deliver complex technical change, supporting our IT infrastructure and security in a professional and friendly manner. They are a fantastic, dynamic local team that are always on hand to help resolve issues.

    Unherd Co

    Dynamic Local Team

  • Google Reviews

    Very fast response

    Very fast response, great customer service, courteous and professional. Any time I have had an issue it has been sorted out immediately. High recommended!

    Helen Blatcher

    Very fast response

  • Google Reviews

    Rapid Support

    These guys saved me so much time with taking over the company IT side of things. I can work easier knowing they have IT covered. Very easy to work with and support is rapid.

    Alan Redpath

    Rapid Support

  • Google Reviews

    Nothing is too much trouble

    We use bzb IT for our business – nothing is too much trouble for the team. Quick and easy to log requests. The team are always very helpful. Thank you.

    Ross Williams

    Nothing is too much trouble

  • Google Reviews

    Vast improvement

    Great service. All problems dealt with quickly. Vast improvement over other I.T. support companies I have used in the past.

    Andrew Hatchett

    Vast improvement

  • Google Reviews

    Great Customer Service

    Great Customer service and very quick response – well done guys

    Joan Bridge

    Great Customer Service

  • Google Reviews

    Helpful and Efficient

    A big thank you to Sam at bzb for sorting out a major glitch for me. Couldn’t have been more helpful and efficient!

    Mike Parsons

    Helpful and Efficient

  • Google Reviews

    A Real Delight

    The team have been a real delight to deal with and continue to be. Thank god for bzb.

    Lucy Earing

    A Real Delight

  • Google Reviews

    Highly Recommend!

    Excellent service, very fast to respond to issues, recommend them to anyone!

    Steve Carroll

    Highly Recommend!

  • Google Reviews

    Attentive and Flexible Approach

    bzb IT have always proved attentive and flexible to the needs of my business as we’ve evolved and grown. Worrying about our IT needs has now become a thing of the past, thanks to Jack, Sam and Oli.

    Matthew Povey

    Attentive and Flexible Approach

  • Google Reviews

    Positive and stress free

    I had such a positive and stress free experience when working with Luke in unravelling some legacy IT issues and simplifying my IT plans. Luke’s patience, knowledge and thoroughness was reassuring. I would work with this team again without hesitation.

    Natalie Pike

    Positive and stress free

  • Google Reviews

    Knowledgeable Staff

    Support staff are knowledgeable, efficient, polite and patient.

    Nicky

    Knowledgeable Staff

  • Google Reviews

    Easy Switching

    I cannot believe how easy it was to switch to bzb – I was under the assumption switching would be difficult however bzb went out of their way to ensure it was a smooth transition – Had I have known it was this easy I would’ve switched to bzb a long time ago – I would give more than 5 stars if I could

    Peter Trolley

    Easy Switching

Choose the right level of protection

Our Infrastructure and Security packages are designed to get the most out of your Microsoft 365 Business Premium license – from essential compliance to enterprise-grade defence.

Hex

includes

  • Managed Service Desk
    Access a highly experienced, certified and ITIL aligned Service Desk, providing responsive support and issue resolution Monday to Friday from 8am to 6pm.
  • IT Infrastructure Management
    Complete management of your IT infrastructure, including patching, device monitoring, network management and proactive alerting to keep your systems running smoothly.
  • System Hardening & Security Controls
    Centrally managed system hardening and technical controls, aligned with Cyber Essentials standards to strengthen and maintain your security posture.
  • Microsoft Cloud Management
    Full management of your Microsoft cloud environment, including Entra ID, Conditional Access, Microsoft 365, Teams, SharePoint, OneDrive, Intune and Autopilot.
  • Technical Account Management
    A dedicated Technical Account Manager providing proactive guidance, strategic oversight and ongoing support as your business grows.
  • Professional Services
    Access to our highly skilled Professional Services team, supporting the delivery of projects, transformation and business change initiatives.

License required

Microsoft Business Premium

Find out more

about our Hex package

Hex is designed for businesses running in the cloud or hybrid environments that need their IT infrastructure properly managed, secured, and supported. By making full use of Microsoft 365 Business Premium, it helps you unlock the platform’s core security, management, and productivity features, reducing the need for costly third-party solutions.

What it means:
Your environment is professionally managed, your Microsoft 365 licensing is fully utilised, and your business benefits from strong security and control without unnecessary software spend.

Key point:
Hex aligns with Cyber Essentials controls as a minimum standard, giving you a secure and practical foundation for modern business IT.

Best suited for:

  • Businesses operating in cloud or hybrid environments
  • Organisations using Microsoft 365 Business Premium that want to maximise its built-in capabilities
  • Companies looking to reduce third-party tooling while maintaining strong, standards-aligned security
Contact our team

Honeycomb

Everything included in Hex, plus...

  • Full use of Microsoft defender XDR security solution
    Full management and deployment of Microsoft Defender XDR, utilising all security features available within Microsoft 365 Business Premium to protect your environment.
  • Security Operations Centre (SOC)
    Incident response delivered by our dedicated Security Operations Centre SOC team, providing rapid support and expert handling of security incidents, Monday to Friday from 8am to 6pm.
  • Microsoft's Secure Score
    Utilising and tracking Microsoft’s intelligent Secure Score to identify your current security posture, highlight any weaknesses in your defences, and allocating the required resources to resolve.
  • Enhanced Conditional Access Policies
    Enhanced Conditional Access Policies as well as device system hardening configurations, ensuring secure access to your systems while protecting devices against common vulnerabilities and threats.

License required

Microsoft Business Premium

Find out more

about our Honeycomb package

Honeycomb is designed for businesses operating in cloud or hybrid environments that need stronger, more proactive protection across their IT infrastructure. Building on Microsoft 365 Business Premium, we deploy and manage Microsoft Defender XDR to extend your security beyond the baseline, providing continuous monitoring, threat detection, and response.

What it means

Your environment isn’t just managed, it’s actively protected. Threats are identified and responded to quickly, while your Microsoft 365 security capabilities are fully utilised and enhanced.

Key point

Honeycomb goes beyond Cyber Essentials, strengthening your security posture with enterprise-grade protection and greater visibility across your environment.

Best suited for

  • Businesses in cloud or hybrid environments needing more advanced security
  • Organisations handling sensitive data or facing increased cyber risk
  • Companies that want proactive threat detection and response without building an internal security function
Contact our team

Hive

Everything included in Hex & Honeycomb, plus...

  • Microsoft Defender XDR with E5 Security capabilities
    Full deployment and management of Microsoft Defender XDR, incorporating Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud Apps and Identity Protection to provide layered, end to end security across your environment.
  • Security Awareness Training
    Ongoing security awareness training to educate your team on the latest threats, helping them recognise risks such as phishing, social engineering and malicious activity.

License required

Microsoft 365 Business Premium + E5 Security Add on

Find out more

about our Hive package

Hive is designed for businesses operating in cloud or hybrid environments that require the highest level of security, visibility, and control across their IT infrastructure. Leveraging the full capabilities of Microsoft 365 E5 security add on, and Microsoft Defender XDR, it delivers a comprehensive, fully managed security ecosystem that goes far beyond standard protection.

What it means

Your environment is continuously monitored, deeply visible, and fully protected. You gain advanced threat detection, investigation, and response capabilities, with complete insight into what’s happening across your business at all times.

Key point

Hive delivers an enterprise-level security posture, supporting advanced compliance requirements and providing the highest level of protection available within the Microsoft ecosystem.

Best suited for

  • Businesses in cloud or hybrid environments with high security or compliance demands
  • Organisations operating in higher-risk industries or handling critical data
  • Companies that need full visibility and control without building an internal security operations function
Contact our team

Stories of success

Case Studies

Youth Connect South West (YCSW)

Youth Connect South West (YCSW) are a not-for-profit charity supporting young people across Bath and the surrounding areas. They provide youth work, mentoring, education, and wellbeing support, creating safe, inclusive opportunities that help young people build confidence, overcome challenges, and reach their potential.

100+

End Users Supported

12 months+

Partnership

Read more

David Robinson

technical account manager

FAQs

Explore answers to frequently asked questions to find out more.

View all FAQs

We offer a range of contract lengths, so you can choose what suits your business best. We stay flexible because we’re confident in our service, and every agreement includes a 4-month break clause if you’re not completely happy (this has never been activated).

Our pricing is transparent and tailored to your needs – it reflects the services required, the scale of your business, and the complexity of your IT. For managed services, we keep it simple with a clear per-user price that provides everything you need from your IT.

We provide response times based on priority:

Urgent: Response time 15 minutes
High: Response time 30 minutes
Medium: Response time 60 minutes
Low: Response time 4 hours

We stand out because of our technical depth and proven credibility. We hold four Microsoft Solutions Partner designations, placing us in a select group of trusted organisations. Combined with our Azure partnership, and our ISO 27001 certification, we bring technical authority and security assurance.

We work with businesses of all sizes and across many industries. Our team has wide-ranging experience, allowing us to adapt to different sectors and challenges. Every solution we deliver is tailored to the unique needs of each organisation.

The team behindbzb IT

Meet the Team

Alex Benjamin

service desk coordinator

Alfie Grose

marketing executive

Alfie Jarvis

service desk analyst

Danika Dyer

office administrator

David Areskog

solutions engineer

David Robinson

technical account manager

Dragisa Matovski

account director

Evan Hill

outbound prospecting representative

Jack Vesey

managing director

Jade Vesey

marketing consultant

James Ackerman

service desk analyst

Levi Farrow

junior solutions engineer

Luke Nix

technical account manager

Nathan Warren

solutions engineer

Neil Rowse

solutions engineer

Oli Hayes

business development manager

Robby Hijstek

service desk analyst

Sam Vesey

technical director

Choose how you’d like to connect

I'd like a...

light chat

A relaxed, no pressure conversation with Oli, our Business Development Manager, to understand where your business is heading and how we might be able to support you.

Oli Hayes

business development manager

About Oli

I'd like a...

discovery session

A collaborative session with Luke Nix, one of our Technical Account Managers. With years of hands on IT experience, Luke will explore your current setup, ask the right questions, and dig into what’s really going on beneath the surface so we can shape a clear, tailored proposal.

Luke Nix

technical account manager

About Luke

I'd like a...

technical assessment

Start with an initial session with Sam, our Technical Director, who holds advanced security certifications including CISSP and OSCP, along with multiple Microsoft Azure accreditations. We’ll begin by understanding your environment, key risks and priorities, and outline the most effective next steps.

Sam Vesey

technical director

About Sam

hiveCONNECT

hiveCONNECT brings together our latest blogs, thought‑provoking podcasts, upcoming events, and real‑world case studies, all designed to spark ideas and share knowledge. Where stories, conversations, and opportunities come together.

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    Lessons from Helping to Scale a High Growth Tech Business and Moving to AI Consultancysa

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    Why Move from On-Premise Telephony to Microsoft Teams Phone?

  • Case Study

    Burningham & Brown

  • Case Study

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  • News

    Embracing Modern Protection with Microsoft Defender and Intune

  • Case Study

    The Pension Solutions Group

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    Entra ID Conditional Access: Why should you be using it

  • Case Study

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  • Case Study

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    Anita Jaynes: Growing The Business Exchange (TBE) with Purpose, Heart and Balance

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    Pilot

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