Burningham & Brown

Burningham & Brown required an IT partner that could provide reliable, responsive support while ensuring systems remained secure, cost-effective and aligned to the needs of the firm.

Key requirements included:

• Consistent, high-quality user support for day-to-day operations
• A strong, relationship-led approach to IT management
• Improving cost efficiency across systems and services
• Supporting office relocation with minimal disruption
• Ongoing guidance to modernise systems and adopt new technologies

We developed a close working relationship with Burningham & Brown, providing consistent support and ongoing guidance aligned to how the firm operates.

Our focus was on:

• Delivering responsive, user-focused support
• Building a strong, long-term relationship with the firm
• Identifying opportunities to improve efficiency and reduce cost
• Supporting change and improvement in a structured, low-risk way

We delivered a managed IT service designed to support both day-to-day operations and longer-term improvements.

Key elements included:

• Migration of telephony to Microsoft Teams, improving flexibility and reducing cost
• Support for a seamless office move with minimal disruption to the business
• Ongoing support of systems and users to ensure consistent performance
• Annual support for Cyber Essentials certification
• Progress towards a modern, serverless environment aligned to a modern workplace approach

Burningham & Brown benefits from a long-term, relationship-led IT partnership, with consistent support and ongoing improvements aligned to the needs of the firm.

Our proactive approach ensures systems remain secure, reliable and cost-effective, while continuing to evolve as the business moves towards a more modern IT environment.

As a result:

• Reliable, responsive user support across the firm
• Improved cost efficiency across telephony and IT services
• Successful delivery of office relocation with no disruption
• Continued achievement of Cyber Essentials certification
• Progress towards a modern, flexible and future-ready IT environment

Most importantly, the firm has a trusted IT partner that understands how it operates, providing consistent support and guidance that enables the business to run efficiently and securely.

Most importantly, YCSW now has a trusted IT partner who understands the organisation, its challenges, and its values, reflected in a 4.94 out of 5 user satisfaction score.