A complete, modern IT service powered by Microsoft technology. We take responsibility for keeping your technology secure, reliable and aligned with your organisation’s goals, whether we deliver that as a fully outsourced service or alongside your internal IT team.
Technology today is made up of many interconnected layers. Our managed service brings them together into one cohesive partnership, covering user support, infrastructure, cloud platforms, cyber security, data protection and long term technology strategy.
Built around Microsoft’s ecosystem and delivered by accredited engineers, our service combines technical depth with a people first approach.
Our local team works closely with your organisation, taking responsibility for the full technology landscape while building the trusted relationships that make IT partnerships work.
Hear from our Managing Director in this short explainer video as he outlines how the service works and what you can expect from it.
managing director
We fully manage your environment.
Our team becomes your IT department. You get the full power of our services without the need for any in-house IT resource. Perfect for businesses who want to focus entirely on their core operations while we keep technology running smoothly.
We co-manage your environment.
Perfect for internal IT teams who want to enhance their capabilities. We integrate seamlessly with your staff, providing access to our full range of services, advanced tools, and deep technical expertise. You retain control over the elements you want to manage internally, while we take care of the rest.
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04/06/2026
Keep up the excellent support
04/06/2026
Robby was friendly and helpful. No complaints from me!
02/06/2026
quick response and sorted quickly
20/05/2026
Alfie was very helpful and placed a lot of attention to detail
19/05/2026
Robby and Alex were great and sorted my phone problem
18/05/2026
James was excellent as always - solved the problem quickly - much appreciated
11/05/2026
The team worked through my laptop, making all back to work. Levi and James were very helpful.
10/05/2026
Swift response with explanation of the query
08/05/2026
Thank you for your quick reply and assistance.
08/05/2026
All good. Thanks!
08/05/2026
Robby is highly skilled, efficient, patient, and a true technical genius. Thank you for the prompt assistance with my Teams issue. Robby consistently kept me updated throughout the process and handled everything required from his side thoroughly and professionally. His instructions were always clear and easy to follow. Thanks again, Robby — well done, mate! 👏
06/05/2026
Appreciate the support - thank you
Systems that once worked “well enough” can begin to show their weaknesses as the business grows. Issues become more frequent, productivity suffers, and adopting new technology becomes difficult. This often places pressure on key individuals who end up spending valuable time managing an underperforming IT provider that simply reacts to problems rather than improving the environment.
We take a proactive, strategic approach to IT. By strengthening your technology foundations, optimising your Microsoft environment, and aligning IT with your business goals, we ensure your systems support growth rather than hold it back.
Technology decisions are often made reactively, focused on fixing immediate problems rather than supporting the long-term direction of the business. Without a clear strategy, IT investments can become fragmented, making it harder to support growth, adopt new technology, and ensure systems scale with the organisation.
We establish a clear IT strategy from the outset, aligned with your business goals and growth plans. Your dedicated Technical Account Manager reviews performance, priorities, and future improvements through regular Quarterly Business Reviews, ensuring your technology continues to support the direction of your business.
Senior leadership and key individuals are often drawn into ongoing IT problems, from chasing an underperforming provider to stepping in when issues escalate. In many cases, someone internally ends up taking on responsibility for IT just to keep things moving, effectively doing the job they are already paying a supplier to deliver.
This creates a significant opportunity cost, pulling time and focus away from strategic priorities, growth, and running the business.
We take ownership of the day-to-day delivery of IT, removing the need for your team to be involved in reactive issues. At the same time, we keep you engaged at a strategic level through a dedicated Technical Account Manager and regular reviews, ensuring you have clear visibility and input into how technology supports and improves your business performance.
With cyber threats increasing, many leadership teams lack true visibility into how well their systems, data, and users are protected. There is often a lingering concern that no one is actively monitoring or improving the environment, leaving security reliant on assumption rather than assurance.
This creates a lack of confidence and peace of mind, with uncertainty around how the business would respond if a cyber incident or disruption were to occur.
We take a proactive, security-first approach to your environment, continuously monitoring, improving, and strengthening your systems. With clear visibility, regular reviews, and layered protection built on Microsoft security technologies, you gain confidence that your business is secure, resilient, and prepared for evolving threats.
New technologies like AI offer significant opportunities to improve efficiency, insight, and growth, but many businesses are unsure where to start. Without the right foundations, guidance, and security in place, adopting emerging technology can feel complex, risky, or simply out of reach.
As a result, businesses can fall behind competitors who are already using these tools to streamline operations and gain an advantage.
We help you identify where emerging technologies like AI can deliver real value to your business. By ensuring your systems, data, and security are ready, and guiding you through practical use cases, we enable you to adopt new technology in a controlled, effective way that supports growth.
IT costs are often presented as low upfront but quickly become unpredictable. Additional charges for support, changes, and projects can lead to constant back and forth on costs, creating frustration and making it difficult to budget with confidence.
We provide a transparent, per-user pricing model built around a fully encompassing service. Day-to-day IT support includes everything from user support to laptop builds and on-site callouts, all covered within a consistent monthly fee. We reduce reliance on multiple third-party tools by making full use of the Microsoft ecosystem, avoiding unnecessary upsell. Your monthly billing remains predictable, with larger initiatives planned and agreed through a clear technology roadmap.
It is often unclear where IT budgets are being allocated or whether investments are delivering value. Without clear reporting and insight, it becomes difficult to assess performance, justify spend, or plan effectively for future costs.
We give you clear visibility into your IT environment, performance, and investment through regular reporting and reviews. Alongside this, we provide forward-looking guidance on expected spend, helping you budget with confidence and ensure your IT investment supports the needs of the business.
Businesses can find themselves continually investing in new tools, upgrades, and recommendations that promise improvement but fail to deliver meaningful results. Many IT providers are commercially driven to upsell, creating a cycle of adopting the “next” solution without clear visibility on what is actually working.
Over time, this leads to wasted budget, overlapping tools, and systems that are more complex than they need to be, without delivering real business benefit.
Our approach is built around outcomes, not upsell. Account management is led by experienced technical specialists, focused on what genuinely benefits your business rather than sales targets or quotas. The priority is to maximise the value of your existing technology and introduce new solutions only where there is a clear and justified improvement, keeping your IT investment effective and aligned to real business outcomes.
IT issues do not just impact systems, they impact revenue, productivity, and customer experience. Delays in resolving tickets, recurring issues, and intermittent outages all create ongoing disruption that often goes unnoticed but carries a real financial cost across the business.
We reduce disruption through continuous monitoring, preventative maintenance, and ongoing optimisation that keep systems stable and performing as they should. When issues do arise, they are resolved quickly with a strong focus on both response and resolution times. This is underpinned by investment in our people and technology, ensuring a reliable service that keeps your business running efficiently.
IT is a cost to the business, but one that should deliver measurable value in return. Without the right guidance, it is easy to underutilise the tools you already have or invest in solutions that do not deliver their full potential.
This can lead to inefficiencies, unnecessary spend, and missed opportunities to improve how the business operates.
We focus on maximising the value of your IT investment. By improving how your existing tools are used, identifying opportunities for automation, and introducing the right solutions where they deliver clear benefit, we help reduce inefficiencies, control costs, and improve productivity across the business.
Many MSPs operate primarily as a service desk, focused on day-to-day user support without contributing to the wider development of the IT environment. While support is critical, it is often delivered without the technical input, challenge, or forward planning needed to modernise effectively.
We deliver high-quality support as a foundation, with the technical depth to handle escalated issues effectively. Alongside this, our service extends beyond day-to-day support, providing technical leadership and guidance through experienced engineers and
Some providers continue to default to traditional on-premise solutions or outdated ways of working, without a clear path to cloud adoption or modern workplace technologies. This can leave the IT function trying to support growth and flexibility on top of infrastructure that is no longer fit for purpose.
We help you transition to a modern, cloud-first environment built on Microsoft technologies. By designing and implementing scalable, secure solutions in Azure and Microsoft 365, we ensure your infrastructure is aligned with how modern businesses operate.
Modern technology has evolved rapidly, and with it, security has become significantly more complex. Protecting identities, devices, cloud environments and data now requires a depth of expertise that is often difficult to maintain, creating gaps in how effectively environments are secured.
We address this through a highly accredited team with deep expertise in modern Microsoft security technologies. Our focus is on continuously strengthening your security posture, applying best practice across identity, endpoint, and threat protection to ensure your environment remains secure as it evolves.
When complex issues arise, they often take too long to resolve or are handled without the technical depth required. Escalated tickets can become a source of frustration for both IT teams and end users, particularly when the provider lacks the specialist expertise to deal with them properly.
Our escalation process is supported by experienced engineers with the technical depth to resolve complex issues efficiently. With a strong focus on both response and resolution times, and the right level of resource behind the service, issues are handled quickly and effectively.
Internal IT teams often operate as the link between technology and the wider business, balancing user demands, leadership expectations, and long-term strategy. Without a partner that understands this, IT can feel isolated, with limited support in managing both the technical environment and the broader business context.
We work as an extension of your IT function, building a close working relationship based on trust and understanding. With both technical depth and awareness of the wider business, we support you not just in delivering IT, but in managing expectations, communicating effectively with stakeholders, and driving the right outcomes for the organisation.
Meeting regulatory and audit requirements such as ISO 27001 and Cyber Essentials Plus can place significant pressure on the business. Without clear visibility and properly aligned systems, preparing for audits can become time-consuming and stressful, with uncertainty around whether controls are truly in place.
We align your IT environment with recognised standards including ISO 27001 and Cyber Essentials Plus, ensuring controls are properly implemented and evidenced. Having supported multiple organisations through ISO 27001 certification, we understand what is required and how to achieve it efficiently. For Cyber Essentials Plus, we align your environment to the standard and can manage the audit process, making compliance straightforward and reducing the burden on your team.
Cyber threats continue to evolve, and without continuous oversight, it can be difficult to understand how exposed the business really is. A lack of visibility across systems, users, and data creates uncertainty around risk, resilience, and whether the right protections are in place.
We provide continuous monitoring and proactive security management, supported by regular, structured reporting into your business. Through technically-led account management, you have clear visibility of your security posture, the improvements being made, and where risks exist. Our approach is open and transparent, ensuring you are always informed and confident that your environment is being actively managed and strengthened.
Security and compliance policies can often exist on paper but not fully translate into day-to-day operations. This gap between policy and reality can create risk, particularly when systems and user behaviours are not aligned with defined standards.
We ensure policies are practically implemented within your IT environment, not just documented. By aligning technology, user behaviour, and security controls, we help turn policy into something that is actively enforced and consistently followed.
Unexpected disruptions, whether from cyber incidents, system failures, or human error, can have a significant impact on business operations. Without the right resilience measures in place, recovery can be slow and costly.
We design and manage resilient systems that support business continuity. Through backup strategies, disaster recovery planning, and ongoing testing, we ensure your business can continue operating and recover quickly when disruption occurs.
Google Reviews
Understanding Our Growth Strategy
bzb have been with us since we launched. Drag and the team took the time to understand our growth strategy from the outset and have helped us plan for our IT requirements. The team are very responsive and always happy to help!
Google Reviews
Demonstrating a Wealth of Knowledge
Having moved to bzb IT around 9 months ago I have been thoroughly impressed with both their knowledge and service. As a medium sized company that employs around 200 people, operating multiple sites around the UK getting our IT Support solution right was crucial to our operation… (Full Review on Google)
Google Reviews
Eager to help
What can I say about this Team ! They are Fast, Accurate, Eager to help and provide the best solution ! I could write so many positive things but I would ned a lot of space. One word: They are simply the best !!!
Google Reviews
Quick Responses
Over my long career I’ve noticed that most IT support companies are fairly slow to deal with issues, often being passed on to a different level etc. bzb are quick to respond and get it fixed properly.
Google Reviews
Quick Response and Resolution
Really quick response and resolution of my issue – thankyou!
Google Reviews
Professional and Friendly
Highly recommend BZB IT. Professional and friendly.
Good luck with the new Bristol office !!
Google Reviews
Quick and Effective
Asked for help on two occasions, and on both times, the situations was solved quickly and effectively. A great help.
Google Reviews
Great Problem Solvers
BZB IT are great at solving IT problems and have great customer relations too.
Google Reviews
Excellent Experience
We have had an excellent experience working with BZB. They are very knowledgeable, quick to respond to any issues, and flexible. I would highly recommend them.
Google Reviews
Absolutely Delighted
I’m absolutely delighted with the service from the BzB IT team! Their strong focus on cybersecurity as a core foundation really stood out to me and gave me great confidence in their work. Excellent service, professional team, and overall a very happy customer. Highly recommended!
Google Reviews
Helpful and Supportive
Would recommend, IT support are helpful and supportive!
Google Reviews
Dynamic Local Team
We love working with bzb. They continuously deliver complex technical change, supporting our IT infrastructure and security in a professional and friendly manner. They are a fantastic, dynamic local team that are always on hand to help resolve issues.
Google Reviews
Very fast response
Very fast response, great customer service, courteous and professional. Any time I have had an issue it has been sorted out immediately. High recommended!
Google Reviews
Rapid Support
These guys saved me so much time with taking over the company IT side of things. I can work easier knowing they have IT covered. Very easy to work with and support is rapid.
Google Reviews
Nothing is too much trouble
We use bzb IT for our business – nothing is too much trouble for the team. Quick and easy to log requests. The team are always very helpful. Thank you.
Google Reviews
Vast improvement
Great service. All problems dealt with quickly. Vast improvement over other I.T. support companies I have used in the past.
Google Reviews
Great Customer Service
Great Customer service and very quick response – well done guys
Google Reviews
Helpful and Efficient
A big thank you to Sam at bzb for sorting out a major glitch for me. Couldn’t have been more helpful and efficient!
Google Reviews
A Real Delight
The team have been a real delight to deal with and continue to be. Thank god for bzb.
Google Reviews
Highly Recommend!
Excellent service, very fast to respond to issues, recommend them to anyone!
Google Reviews
Attentive and Flexible Approach
bzb IT have always proved attentive and flexible to the needs of my business as we’ve evolved and grown. Worrying about our IT needs has now become a thing of the past, thanks to Jack, Sam and Oli.
Google Reviews
Positive and stress free
I had such a positive and stress free experience when working with Luke in unravelling some legacy IT issues and simplifying my IT plans. Luke’s patience, knowledge and thoroughness was reassuring. I would work with this team again without hesitation.
Google Reviews
Knowledgeable Staff
Support staff are knowledgeable, efficient, polite and patient.
Google Reviews
Easy Switching
I cannot believe how easy it was to switch to bzb – I was under the assumption switching would be difficult however bzb went out of their way to ensure it was a smooth transition – Had I have known it was this easy I would’ve switched to bzb a long time ago – I would give more than 5 stars if I could
Our Infrastructure and Security packages are designed to get the most out of your Microsoft 365 Business Premium license – from essential compliance to enterprise-grade defence.
includes
License required
Microsoft Business Premium
Hex is designed for businesses running in the cloud or hybrid environments that need their IT infrastructure properly managed, secured, and supported. By making full use of Microsoft 365 Business Premium, it helps you unlock the platform’s core security, management, and productivity features, reducing the need for costly third-party solutions.
What it means:
Your environment is professionally managed, your Microsoft 365 licensing is fully utilised, and your business benefits from strong security and control without unnecessary software spend.
Key point:
Hex aligns with Cyber Essentials controls as a minimum standard, giving you a secure and practical foundation for modern business IT.
Everything included in Hex, plus...
License required
Microsoft Business Premium
Honeycomb is designed for businesses operating in cloud or hybrid environments that need stronger, more proactive protection across their IT infrastructure. Building on Microsoft 365 Business Premium, we deploy and manage Microsoft Defender XDR to extend your security beyond the baseline, providing continuous monitoring, threat detection, and response.
What it means
Your environment isn’t just managed, it’s actively protected. Threats are identified and responded to quickly, while your Microsoft 365 security capabilities are fully utilised and enhanced.
Key point
Honeycomb goes beyond Cyber Essentials, strengthening your security posture with enterprise-grade protection and greater visibility across your environment.
Everything included in Hex & Honeycomb, plus...
License required
Microsoft 365 Business Premium + E5 Security Add on
Hive is designed for businesses operating in cloud or hybrid environments that require the highest level of security, visibility, and control across their IT infrastructure. Leveraging the full capabilities of Microsoft 365 E5 security add on, and Microsoft Defender XDR, it delivers a comprehensive, fully managed security ecosystem that goes far beyond standard protection.
What it means
Your environment is continuously monitored, deeply visible, and fully protected. You gain advanced threat detection, investigation, and response capabilities, with complete insight into what’s happening across your business at all times.
Key point
Hive delivers an enterprise-level security posture, supporting advanced compliance requirements and providing the highest level of protection available within the Microsoft ecosystem.
Explore answers to frequently asked questions to find out more.
Our pricing is transparent and tailored to your needs – it reflects the services required, the size of your business, and the complexity of your IT. For managed services, we keep it simple with a clear per-user price that provides everything you need from your IT.
Yes, our service is fully UK-based. You’ll always speak directly to our local in-house team – ensuring faster, more personal support. We believe in creating local jobs and building deep client relationships. We are proud to have both a Bath and Bristol office, though we all work together as one big team!
We stand out because of our technical depth and proven credibility. We hold four Microsoft Solutions Partner designations, placing us in a select group of trusted organisations. Combined with our IASME partnership, and our ISO 27001 certification, we bring technical authority and security assurance.
Our onboarding process includes an initial assessment of your current environment, followed by a tailored plan to improve performance, security, and efficiency. We take full ownership and work closely with your team to ensure a smooth transition and long-term success.
Everything you need for hassle-free IT: proactive monitoring, unlimited support, cybersecurity, backups, Microsoft 365 management, and strategic advice – all for one fixed monthly cost.
I'd like a...
light chat
A relaxed, no pressure conversation with Oli, our Business Development Manager, to understand where your business is heading and how we might be able to support you.
I'd like a...
discovery session
A collaborative session with Luke Nix, one of our Technical Account Managers. With years of hands on IT experience, Luke will explore your current setup, ask the right questions, and dig into what’s really going on beneath the surface so we can shape a clear, tailored proposal.
I'd like a...
technical assessment
Start with an initial session with Sam, our Technical Director, who holds advanced security certifications including CISSP and OSCP, along with multiple Microsoft Azure accreditations. We’ll begin by understanding your environment, key risks and priorities, and outline the most effective next steps.
hiveCONNECT brings together our latest blogs, thought‑provoking podcasts, upcoming events, and real‑world case studies, all designed to spark ideas and share knowledge. Where stories, conversations, and opportunities come together.
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