FAQs

Improved productivity, reduced manual tasks and more efficient use of existing tools, delivered through clearly defined use cases.

Yes. We provide practical guidance and support to help users understand how to apply AI effectively in their roles.

This depends on the scope, but initial use cases and implementations can often be delivered quickly, with adoption developing over time.

We align AI implementation to your Microsoft 365 security model, including identity, permissions and data governance controls.

In most cases, AI enhances existing processes rather than replacing them, improving efficiency and reducing manual effort.

Yes. AI capabilities such as Microsoft Copilot require specific licensing. We help ensure you are correctly licensed and aligned to your needs.

We assess your environment and processes to identify where AI can deliver real value, ensuring it is applied in a practical and relevant way.

Microsoft Copilot is an AI capability built into Microsoft 365 applications such as Outlook, Teams and Word, helping automate tasks, generate content and improve productivity.

Yes. We provide practical guidance and support to help users understand how to apply AI effectively in their roles.

We align AI implementation to your Microsoft 365 security model, including identity, permissions and data governance controls.

Yes. AI capabilities such as Microsoft Copilot require specific licensing. We help ensure you are correctly licensed and aligned to your needs.

We assess your environment and processes to identify where AI can deliver real value, ensuring it is applied in a practical and relevant way.

Microsoft Copilot is an AI capability built into Microsoft 365 applications such as Outlook, Teams and Word, helping automate tasks, generate content and improve productivity.

Working with a local IT support company in Bath means faster response times, on-site availability and a better understanding of the local business environment. With our office in central Bath, we are well positioned to support businesses across the city and surrounding areas.

Yes, we provide cyber security services in Bath including monitoring, vulnerability assessments, security awareness training and incident response. These services are integrated into our IT support offering to keep your business protected.

We support a wide range of businesses across Bath, including professional services, finance, manufacturing and growing SMEs. Our IT support services are tailored to the specific needs of each organisation.

Yes, we provide co-managed IT support in Bath, working alongside your internal IT team to provide additional expertise, resources and support where needed.

The cost of IT support in Bath depends on your business size, infrastructure and the level of support required. We offer flexible managed IT support packages as well as tailored solutions, ensuring you only pay for what you need.

Yes, we specialise in Microsoft 365 and cloud services as part of our IT support in Bath. We help businesses migrate, manage and optimise their cloud environments to improve collaboration, security and scalability.

Because our team is based in central Bath, we can provide fast response times for both remote and on-site IT support. Our proactive monitoring also helps us identify and resolve many issues before they impact your business.

Managed IT support in Bath involves us taking full responsibility for your IT systems, including monitoring, maintenance, security and support. Instead of reacting to issues, we proactively manage your IT to prevent problems and improve performance.

Yes, as a Bath-based IT support provider with our office near Victoria Park, we offer both remote and on-site IT support in Bath and the surrounding areas. This allows us to respond quickly and provide hands-on support when needed.

We provide a full range of IT support services in Bath, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services are designed to support businesses with everything from day-to-day IT issues to long-term technology strategy.

Working with a local IT support company in Bristol means faster response times, on-site availability and a more personal service. With our office near the Hippodrome, we are well placed to support businesses across Bristol and build strong, long-term relationships.

Yes, we provide cyber security services in Bristol including monitoring, vulnerability assessments, security awareness training and incident response. These services are integrated into our IT support offering to keep your business protected.

We support a wide range of organisations across Bristol, including professional services, manufacturing, finance and growing SMEs. Our IT support services in Bristol are tailored to the specific needs of each business.

Yes, we provide co-managed IT support in Bristol, working alongside your internal IT team to provide additional expertise, resources and support where needed.

The cost of IT support in Bristol depends on your business size, infrastructure and the level of support required. We offer flexible managed IT support packages as well as tailored solutions, ensuring you only pay for what you need.

Yes, we specialise in Microsoft 365 and cloud services as part of our IT support in Bristol. We help businesses migrate, manage and optimise their cloud environments to improve collaboration, security and scalability.

Because we are based in central Bristol, we can provide fast response times for both remote and on-site IT support. Our proactive monitoring also allows us to identify and resolve many issues before they affect your business.

Managed IT support in Bristol means we take responsibility for your IT systems, including monitoring, maintenance, security and support. We proactively manage your IT to prevent issues, improve performance and ensure everything runs smoothly.

Yes, we offer both remote and on-site IT support in Bristol. With our office based in central Bristol near the Hippodrome, we’re able to respond quickly and provide hands-on support when needed.

We provide a full range of IT support services in Bristol, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services are designed to support businesses with everything from day-to-day IT issues to long-term technology strategy.

Choosing a provider with strong regional coverage means you benefit from a wider team, greater technical expertise and more resilient support. We deliver consistent, reliable IT support in Cardiff backed by experienced engineers and proven processes.

Yes, we provide cyber security services in Cardiff including monitoring, vulnerability assessments, security awareness training and incident response. These services are integrated into our IT support offering to keep your business protected.

We support a wide range of organisations in Cardiff, including professional services, finance, public sector organisations and growing SMEs. Our IT support services in Cardiff are tailored to each business and its specific requirements.

Yes, we provide co-managed IT support in Cardiff, working alongside your internal IT team to provide additional expertise, resources and support where needed.

The cost of IT support in Cardiff depends on your business size, infrastructure and the level of support required. We offer flexible managed IT support packages and tailored solutions to suit your needs.

Yes, we specialise in Microsoft 365 and cloud services as part of our IT support in Cardiff. We help businesses migrate, manage and optimise their cloud environments to improve collaboration, security and scalability.

Our regional team enables us to provide fast response times for businesses in Cardiff, both remotely and on-site. We also use proactive monitoring to identify and resolve many issues before they impact your business.

Managed IT support in Cardiff means we take responsibility for your IT systems, including monitoring, maintenance, security and support. We proactively manage your IT to prevent issues, improve performance and ensure everything runs smoothly.

Yes, we provide both remote and on-site IT support in Cardiff. Our team operates across the region, allowing us to deliver responsive on-site support when required, alongside fast remote assistance.

We provide a full range of IT support services in Cardiff, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services support businesses with everything from day-to-day IT issues to long-term technology strategy.

No, CE Advisor is not a formal audit. It is an advisory service designed to give you clarity, direction and confidence in your approach to cyber security.

A CE Advisor session typically includes a review of your current IT environment, discussion around key risks and controls, and clear, practical recommendations to improve your security posture.

No, CE Advisor is not a requirement for certification. However, it provides expert guidance that can simplify the process, reduce risk of failure, and ensure your approach is aligned with best practice.

Cyber Essentials is a certification that assesses your organisation against a defined set of security controls. CE Advisor is focused on guidance, helping you understand, implement and maintain those controls effectively before and beyond certification.

A CE Advisor is an IASME-accredited provider recognised for delivering trusted cyber security advice to organisations. It demonstrates proven capability in applying security best practice in a practical, real-world business context.

Working with a provider that understands Charities & Not for Profit organisations means your IT is aligned with your goals, supporting efficient operations, secure systems and the delivery of your organisation’s mission.

The cost depends on your organisation’s size and requirements. We offer flexible and tailored solutions to suit different budgets.

We use tools such as Microsoft 365 to enable secure communication, document sharing and collaboration across your organisation.

Yes, we often support charities with limited internal IT resources, providing a fully managed or co-managed service depending on your needs.

Managed IT support means we take responsibility for your IT systems, including monitoring, maintenance, security and support, ensuring your organisation can operate efficiently.

We implement cyber security tools, monitoring and best practice processes to protect sensitive data and ensure systems remain secure.

Yes, we help charities implement secure remote and hybrid working using Microsoft 365 and cloud technologies, enabling teams to collaborate effectively from any location.

Yes, we help Charity & Not for Profit organisations make the most of their IT budgets by implementing efficient solutions, optimising systems and advising on cost-effective technologies, including Microsoft licensing options.

We provide specialist IT support for Charities & Not for Profits organisations, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy.

A clear, prioritised roadmap and strategy, giving you confidence in how your cloud environment should evolve.

Yes. We regularly work alongside internal teams or existing providers, providing independent guidance and direction.

We align your environment to Microsoft best practices across identity, access, data protection and security controls.

We review Azure usage and Microsoft licensing, identifying areas where resources can be optimised or simplified to reduce cost.

Yes. We assess your current environment to identify gaps, inefficiencies and opportunities for improvement.

Not necessarily. We assess your environment and recommend the right approach, whether that’s full cloud, hybrid or retaining certain on-premise systems.

A cloud strategy defines how your organisation uses platforms such as Azure and Microsoft 365, ensuring your environment is structured, secure and aligned to your business goals.

We align all recommendations to business outcomes, focusing on areas such as Microsoft licensing, cloud usage and security tooling to ensure spend is justified and delivers real value.

Yes. We regularly work alongside internal teams and existing providers, adding specialist capability without disrupting day to day support.

Projects are led by experienced Solutions Engineers with clear ownership, defined outcomes and structured delivery. This ensures momentum is maintained and decisions are made quickly.

When you need independent direction, specialist expertise or a project delivered properly. We often support businesses where internal teams or incumbent providers don’t have the capacity or experience to move things forward.

Yes. Our consulting and transformation services are delivered as defined engagements, whether that’s a single project, assessment or a broader programme of change.

We align all recommendations to business outcomes, focusing on areas such as Microsoft licensing, cloud usage and security tooling to ensure spend is justified and delivers real value.

Yes. We regularly work alongside internal teams and existing providers, adding specialist capability without disrupting day to day support.

Projects are led by experienced Solutions Engineers with clear ownership, defined outcomes and structured delivery. This ensures momentum is maintained and decisions are made quickly.

When you need independent direction, specialist expertise or a project delivered properly. We often support businesses where internal teams or incumbent providers don’t have the capacity or experience to move things forward.

Yes. Our consulting and transformation services are delivered as defined engagements, whether that’s a single project, assessment or a broader programme of change.

Most of the testing involved in a Cyber Essentials Plus assessment is designed to be non disruptive. We work with you to schedule testing at suitable times and explain exactly what will be tested in advance so there are no surprises for your team.

Working with an IT support provider means partnering with a team that already understands the realities of your IT environment. We work with SME infrastructure every day, so we speak in practical terms about what actually needs to change to achieve certification. Our approach is collaborative rather than judgemental and focuses on helping you reach a pass in a way that works for your business rather than simply auditing and walking away.

If you are not ready yet, or you have previously failed and need remediation, we can help you understand what needs to change. We offer a discovery call to review your current setup and discuss the gaps against the Cyber Essentials requirements. From there we can recommend the next steps, whether that is a one off remediation project or support as part of an ongoing managed IT service.

If any issues are identified, we will clearly explain what the findings mean and what needs to change to meet the Cyber Essentials requirements. As an assessor, we cannot remediate or fix the issues ourselves, but we will point you in the right direction and provide practical guidance so you can address them and move forward with certification.

The timeline depends on the size and complexity of your organisation, but most assessments can be completed within a few days once your environment is ready. We work with you to schedule testing in a way that minimises disruption to your business.

Yes. Your systems should already meet the Cyber Essentials requirements before the assessment begins. Our team can help review your environment beforehand and provide guidance on any changes needed to ensure you are ready for the certification process.

Cyber Essentials is a self assessment certification that confirms your organisation has the core security controls required by the scheme. Cyber Essentials Plus goes a step further and includes an independent technical audit carried out by an accredited assessor, where your systems are tested to verify the controls are properly implemented and working as intended.

Working with a provider experienced in secure and regulated environments ensures your IT is managed with the right level of control, security and reliability, supporting your organisation’s operational requirements.

We take a proactive approach to IT management, identifying and resolving issues early to reduce risk and ensure systems remain available and secure.

Yes, we provide co-managed IT support, working alongside internal teams to provide additional expertise, support and resource where needed.

Managed IT support means we take responsibility for your IT systems, including monitoring, maintenance, security and support, ensuring your environment remains secure and reliable.

Yes, we help organisations implement secure remote working solutions using Microsoft technologies, ensuring access is controlled and data remains protected.

We use a combination of security tools, access controls and monitoring to safeguard sensitive data, prevent unauthorised access and maintain secure systems.

Yes, we support organisations operating in regulated environments, helping ensure systems align with required standards, policies and best practices.

We implement layered security measures, monitoring and best practice processes to protect systems and data, ensuring secure environments and reducing risk.

We provide specialist IT support for defence organisations, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy, designed to support secure and reliable operations.

Our service desk is built around experienced engineers, structured processes, and dedicated capacity. This allows us to deliver a consistent, high quality support experience regardless of workload, internal changes, or competing priorities.

Yes. We support a wide range of business applications and environments. Where specialist vendor input is required, we manage third party support on your behalf to ensure issues are resolved efficiently.

We operate against clearly defined SLAs based on priority, so you always know what to expect. For example, urgent issues receive a response within 15 minutes and are typically resolved within 1 hour. For key contacts, we provide full visibility of our service performance through Freshservice, including access to live reporting and key stats, giving you clear insight into response times and overall service delivery.

We handle day to day user support including device issues, access requests, Microsoft 365 support, and common business applications. Where deeper technical input is required, issues are escalated internally to the appropriate specialists.

We operate as an extension of your team, not a replacement. With clear roles, shared processes, and regular communication, we ensure a seamless experience for both your users and internal stakeholders.

No. We can fully manage your end user support or work alongside your internal IT team in a co-sourced model. The approach is flexible and designed to fit how your organisation operates.

Choosing a provider with strong regional coverage gives you access to a wider team, deeper technical expertise and more resilient support. We deliver consistent, reliable IT support in Exeter, supporting businesses with modern, secure and scalable IT solutions.

Yes, we provide cyber security services in Exeter including monitoring, vulnerability assessments, security awareness training and incident response. These services are integrated into our IT support offering to keep your business protected.

We support a wide range of organisations in Exeter and across Devon, including professional services, education, healthcare and growing SMEs. Our IT support services in Exeter are tailored to each business and its specific requirements.

Yes, we provide co-managed IT support in Exeter, working alongside your internal IT team to provide additional expertise, resources and support where needed.

The cost of IT support in Exeter depends on your business size, infrastructure and the level of support required. We offer flexible managed IT support packages and tailored solutions to suit your needs.

Yes, we specialise in Microsoft 365 and cloud services as part of our IT support in Exeter. We help businesses migrate, manage and optimise their cloud environments to improve collaboration, security and scalability.

Our team provides fast response times for businesses in Exeter, both remotely and on-site. We also use proactive monitoring to identify and resolve many issues before they impact your business.

Managed IT support in Exeter means we take responsibility for your IT systems, including monitoring, maintenance, security and support. We proactively manage your IT to prevent issues, improve performance and ensure everything runs smoothly.

Yes, we provide both remote and on-site IT support in Exeter. Our team operates across the South West, allowing us to deliver responsive on-site support when required, alongside fast remote assistance.

We provide a full range of IT support services in Exeter, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services support businesses with everything from day-to-day IT issues to long-term technology strategy.

Working with a provider that understands financial services means your IT support is aligned with compliance, data protection and the way your business operates. This results in more secure systems, better performance and a more reliable experience for your team.

The cost depends on the size of your organisation, your systems and the level of support required. We offer flexible managed IT support packages and tailored solutions to meet your needs.

Yes, we provide co-managed IT support, working alongside your internal IT team to provide additional expertise, support and resource where needed.

We take a proactive approach to IT management, monitoring systems and resolving issues before they impact your business. This helps minimise disruption during key periods such as reporting cycles and client deadlines.

Managed IT support means we take responsibility for your IT systems, including monitoring, maintenance, security and support. This ensures your systems remain reliable, secure and aligned with your business needs.

Yes, we help financial services organisations implement secure remote and hybrid working using Microsoft 365 and cloud technologies. This ensures your team can access systems safely and work efficiently from any location.

Protecting financial data is central to our IT support. We use a combination of cyber security tools, monitoring and best practice processes to safeguard your systems, reduce risk and prevent unauthorised access.

We help financial services organisations maintain compliance by implementing secure IT environments, access controls and data protection measures. This supports regulatory requirements and ensures sensitive financial data is handled securely.

Yes, we support the platforms commonly used across the financial services sector, including Microsoft 365 and core financial systems. We ensure your systems are secure, accessible and performing reliably.

We provide specialist IT support for financial services organisations, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services are designed to support accountancy firms, IFAs, payroll providers and finance teams with secure, reliable systems and long-term IT strategy.

In most cases, no. Compliance is typically achieved by configuring and aligning existing systems correctly, particularly within Microsoft 365 and your wider environment.

Yes. We assess the findings, identify root causes and provide a clear remediation plan to address gaps and move you towards compliance.

We help interpret requirements, define remediation actions and support evidence gathering, ensuring you’re fully prepared ahead of audit.

Cyber Essentials focuses on a defined set of technical controls, while ISO 27001 is a broader framework covering governance, risk and information security management. We help align your environment to both where required.

Yes. We can offer advice on your environment against the requirements, identify gaps and provide clear guidance on what needs to be addressed to achieve certification.

We support standards such as Cyber Essentials, Cyber Essentials Plus and ISO 27001, helping ensure your environment aligns to the required technical controls.

We can provide ongoing guidance and strategic input through our technical team, helping you plan improvements, manage risk, and align your infrastructure with business goals.

Our team responds based on defined priorities, taking ownership of incidents from start to resolution. Where needed, issues are escalated internally to specialist engineers to ensure they are resolved properly.

Security is built into everything we manage. This includes patch management, secure configurations, access control, and continuous monitoring to reduce risk and maintain compliance.

Yes. We work with your current environment and evolve it over time where needed. There is no requirement to replace systems unless there is a clear benefit to doing so.

We use proactive monitoring, patching, and performance management to maintain stability and security. Issues are identified and addressed early, reducing risk and avoiding disruption.

No. We support cloud, on premise, and hybrid environments. The right approach depends on your business, and we design infrastructure that aligns with your requirements rather than forcing a specific model.

Yes, if required. We can support with remediation or further project work, but the Health Check itself is focused on assessment and guidance.

No. The Health Check is designed to give you clarity and direction, allowing you to decide how and when to implement any changes.

Yes. The purpose of the Health Check is to identify gaps, misconfigurations and inefficiencies, giving you a clear understanding of where improvements can be made.

Yes. We often carry out Health Checks alongside existing IT teams or providers, providing an independent view without disrupting day-to-day support.

You receive a clear report outlining findings, risks and prioritised recommendations, along with a practical roadmap of next steps.

Yes, safe access is usually required to review areas such as Microsoft 365, Entra ID, Intune and security configurations accurately.

Typically between a 2-5 days, depending on the size and complexity of your environment.

An IT Health Check is an independent assessment of your environment, reviewing areas such as Microsoft 365, security, devices and infrastructure to identify risks, gaps and opportunities for improvement.

Yes. Where required, devices can be supplied pre-configured and ready for deployment, reducing setup time and ensuring consistency.

We assess your environment and requirements to ensure any procurement is aligned to how your business operates, avoiding unnecessary complexity or cost.

Yes. We can provide independent advice alongside your current vendors or take a more active role in managing suppliers if required.

Yes. We can work alongside existing frameworks and procurement processes, providing technical input to ensure the right decisions are made.

Yes. We regularly review Microsoft 365 licensing to identify over-licensed users, unused features and opportunities to reduce cost or simplify your setup.

No. While we specialise in Microsoft 365 and Azure, we also procure a full range of IT hardware and solutions including devices, networking and supporting infrastructure.

Yes. Through our distribution partners, we provide access to competitive pricing across devices, networking and Microsoft licensing.

Working with a provider that understands legal practices means your IT support is aligned with confidentiality, compliance and the way your firm operates. This results in more secure systems, better performance and a more reliable experience for your team.

The cost of IT support for legal firms depends on the size of your practice, your systems and the level of support required. We offer flexible managed IT support packages and tailored solutions to meet your needs.

Yes, we provide co-managed IT support for legal firms, working alongside your internal IT team to provide additional expertise, support and resource where needed.

We design and manage IT systems to ensure reliable access to case files and critical applications. Through proactive monitoring and resilient infrastructure, we minimise downtime and keep your firm operating smoothly.

Managed IT support for legal firms means we take responsibility for your IT systems, including monitoring, maintenance, security and support. This ensures your systems remain reliable and secure, allowing your team to focus on client work.

Yes, we help law firms implement secure remote and hybrid working using Microsoft 365 and cloud technologies. This ensures your team can access documents and systems safely from any location.

We support legal firms with compliance by implementing secure IT environments, access controls and data protection measures. This helps ensure your systems align with regulatory requirements and best practices for handling client data.

Protecting client confidentiality is central to our IT support for law firms. We use a combination of security tools, monitoring and best practice processes to safeguard your systems, reduce risk and prevent unauthorised access to sensitive information.

Yes, we support the platforms commonly used by law firms, including case management systems, document management systems and Microsoft 365. We ensure these systems are secure, accessible and performing reliably.

We provide specialist IT support for legal firms, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services are designed to support legal practices with secure, reliable systems and long-term IT strategy.

Yes, our Service Desk supports your users with Microsoft 365 issues, from access and email to collaboration tools, ensuring problems are resolved quickly and clearly.

Where appropriate, we help reduce tool sprawl by using native Microsoft 365 capabilities, simplifying your environment and improving cost efficiency.

We typically recommend Microsoft 365 Business Premium as it provides the features needed to properly secure, manage and optimise your environment. Where required, we can support other plans, but our approach is built around ensuring the right licensing is in place to deliver the best outcomes.

Yes, we support the migration from platforms such as Google Workspace into Microsoft 365, ensuring your data, users and access are moved securely and with minimal disruption.

Following migration, we take on the ongoing management of your Microsoft 365 environment, providing the structure, support and continuous improvement needed to ensure it is secure, well managed and fully utilised over time.

Yes, we work with your existing Microsoft 365 setup, reviewing its current configuration and making improvements to ensure it is secure, well structured and fully utilised.

Yes, security functions can be introduced individually and expanded as your business grows, allowing you to build capability in a structured way.

Yes, our services are built on Microsoft technology, including platforms such as Defender and Entra, ensuring security is aligned with your wider IT environment.

We focus on practical, right-sized security functions that align to your environment, avoiding overly complex or enterprise-priced solutions.

Yes, our services are designed to complement your existing IT function, providing additional security expertise and support where it’s needed.

No, each security function is delivered independently, allowing you to select the areas where you need specialist support without committing to a full suite.

Our managed cyber security services cover key areas such as security operations, vulnerability management, network security and user awareness, delivered as defined functions depending on your requirements.

Yes. Many organisations begin with a single function and expand as their needs evolve. Our approach is designed to be flexible, allowing you to add capability where it delivers the most value.

We typically deliver Managed Functions across areas such as infrastructure, network and connectivity, end user computing, Microsoft 365 Modern Workplace, and cyber security. Each function is clearly defined, with agreed responsibilities, outcomes, and reporting.

No. Our approach is designed to support and enhance your existing IT function. We provide depth in specialist areas, allowing your internal team to focus on core responsibilities, strategy, and business alignment.

Unlike fully outsourced IT, Managed Functions are designed to complement and strengthen your internal IT team, not replace it. We take responsibility for specific areas while working alongside your team, providing specialist expertise where it is needed most.

A Managed Function is a defined area of your IT environment that we take full accountability for. Rather than outsourcing your entire IT estate, we deliver specialist capability in specific areas such as infrastructure, security, or Microsoft 365, operating within your existing IT structure and reporting against agreed outcomes.

We stand out because of our technical depth and proven credibility. We hold four Microsoft Solutions Partner designations, placing us in a select group of trusted organisations. Combined with our IASME partnership, and our ISO 27001 certification, we bring technical authority and security assurance.

Our onboarding process includes an initial assessment of your current environment, followed by a tailored plan to improve performance, security, and efficiency. We take full ownership and work closely with your team to ensure a smooth transition and long-term success.​

We work with businesses of all sizes and across many industries. Our team has wide-ranging experience, allowing us to adapt to different sectors and challenges. Every solution we deliver is tailored to the unique needs of each organisation.

Our pricing is transparent and tailored to your needs – it reflects the services required, the size of your business, and the complexity of your IT. For managed services, we keep it simple with a clear per-user price that provides everything you need from your IT.

We provide response times based on the priority:

Urgent: Response time 15 minutes
High: Response time 30 minutes
Medium: Response time 60 minutes
Low: Response time 4 hours

Yes, we do offer one-off projects – you don’t need to be a managed service customer to work with us. We’re happy to step in for standalone pieces of work as well as long-term support.

Yes, our service is fully UK-based. You’ll always speak directly to our local in-house team – ensuring faster, more personal support. We believe in creating local jobs and building deep client relationships. We are proud to have both a Bath and Bristol office, though we all work together as one big team!

Everything you need for hassle-free IT: proactive monitoring, unlimited support, cybersecurity, backups, Microsoft 365 management, and strategic advice – all for one fixed monthly cost.

It proves we meet Microsoft’s highest standards for expertise and customer success. As a Solutions Partner, we demonstrate that we support SMEs to benefit from smarter, faster, and more secure solutions. It’s your assurance that we deliver trusted, future-ready IT aligned with Microsoft best practices.

We are Microsoft Solutions Partners for Modern Work, Digital & App Innovation, Security, Data & AI, Infrastructure.

We provide a comprehensive migration service to move your on-premises infrastructure to Microsoft Azure, including planning, execution, and ongoing management to optimise cloud resources.

hiveCONNECT

hiveConnect brings together our latest blogs, thought‑provoking podcasts, upcoming events, and real‑world case studies, all designed to spark ideas and share knowledge.

Podcast

Anita Jaynes: Growing The Business Exchange (TBE) with Purpose, Heart and Balance

We build strong cybersecurity resilience into our service. At a minimum, our service aligns with the Cyber Essentials framework, covering secure configuration, firewalls, access control, patch management, and malware protection. You can also deepen your resilience by choosing enhanced security focused packages.

Working with a provider that understands manufacturing means your IT is aligned with operational needs, ensuring reliability, security and performance across your systems.

The cost depends on the size of your business, your systems and the level of support required. We offer flexible managed IT support packages and tailored solutions.

Yes, we provide co-managed IT support, working alongside your internal teams to provide additional expertise, support and resource where needed.

Managed IT support means we take responsibility for your IT systems, including monitoring, maintenance, security and support, ensuring your operations run smoothly and reliably.

Yes, we help manufacturing businesses implement secure remote access and modern working solutions using Microsoft 365 and cloud technologies where appropriate.

Yes, we provide cyber security services to protect operational systems and business data, including monitoring, threat prevention and security best practices.

We manage and maintain the infrastructure your business depends on, including networks, servers and connectivity, ensuring systems remain stable, secure and performing reliably.

Yes, we support manufacturing businesses operating across multiple sites, ensuring consistent connectivity, secure access and reliable systems across your locations.

We take a proactive approach to IT management, monitoring systems and resolving issues before they impact your operations. This helps reduce downtime and ensures your systems remain available when needed.

We provide specialist IT support for manufacturing businesses, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services are designed to support reliable operations and long-term IT strategy.

We continuously review and optimise your Microsoft 365 environment, ensuring it evolves with your business and continues to deliver value over time.

Yes, our Service Desk supports your users with Microsoft 365 issues, from access and email to collaboration tools, ensuring problems are resolved quickly and clearly.

We typically recommend Microsoft 365 Business Premium as it provides the features needed to properly secure, manage and optimise your environment. Where required, we can support other plans, but our approach is built around ensuring the right licensing is in place to deliver the best outcomes.

Where appropriate, we help reduce tool sprawl by using native Microsoft 365 capabilities, simplifying your environment and improving cost efficiency.

Yes, we support the migration from platforms such as Google Workspace into Microsoft 365, ensuring your data, users and access are moved securely and with minimal disruption. Following migration, we take on the ongoing management of your Microsoft 365 environment, providing the structure, support and continuous improvement needed to ensure it is secure, well managed and fully utilised over time.

Yes, we work with your existing Microsoft 365 setup, reviewing its current configuration and making improvements to ensure it is secure, well structured and fully utilised.

We take ownership of incidents, working quickly to identify root cause and restore service. Where third parties are involved, we coordinate and manage escalation to minimise downtime.

Yes. We can take full ownership of your network or work alongside existing providers such as ISPs or third party vendors, managing relationships and support on your behalf.

We implement and manage secure network configurations including firewalls, access controls, and segmentation. This ensures your network remains protected while still enabling flexibility for users.

We monitor network performance continuously and manage configuration, capacity, and optimisation. This helps prevent issues before they impact users and ensures consistent connectivity.

Yes. We support office networks, remote access, and hybrid connectivity, ensuring users can securely access systems whether they are on site or working remotely.

No. While we have strong Microsoft expertise, we support a multi vendor approach including platforms such as Cisco and other leading networking technologies.

Yes, we continuously review and improve your network security, ensuring it remains aligned to best practice and evolves with your business and the wider threat landscape.

We respond quickly to contain and resolve incidents, restoring normal operation while minimising risk and impact to your business.

We act as your point of contact with connectivity providers, managing support requests and escalations to ensure issues are resolved quickly and with minimal disruption.

Yes, we ensure users can securely access your network from any location, implementing appropriate controls to protect your systems, data and connections.

We continuously monitor your network using alerting and monitoring tools to detect unusual activity, vulnerabilities and potential threats, enabling early intervention before issues escalate.

Yes, we work with your existing network infrastructure, including firewalls, switches and access points, ensuring they are securely configured, maintained and performing as they should.

We stand out because of our technical depth and proven credibility. We hold four Microsoft Solutions Partner designations, placing us in a select group of trusted organisations. Combined with our Azure partnership, and our ISO 27001 certification, we bring technical authority and security assurance.

Our onboarding process includes an initial assessment of your current environment, followed by a tailored plan to improve performance, security, and efficiency. We take full ownership and work closely with your team to ensure a smooth transition and long-term success.

We work with businesses of all sizes and across many industries. Our team has wide-ranging experience, allowing us to adapt to different sectors and challenges. Every solution we deliver is tailored to the unique needs of each organisation.

Our pricing is transparent and tailored to your needs – it reflects the services required, the scale of your business, and the complexity of your IT. For managed services, we keep it simple with a clear per-user price that provides everything you need from your IT.

We provide response times based on priority:

Urgent: Response time 15 minutes
High: Response time 30 minutes
Medium: Response time 60 minutes
Low: Response time 4 hours

We offer a range of contract lengths, so you can choose what suits your business best. We stay flexible because we’re confident in our service, and every agreement includes a 4-month break clause if you’re not completely happy (this has never been activated).

Working with a provider that understands professional services means your IT is aligned with the way your teams work, supporting collaboration, security and efficient delivery of services to your clients.

The cost depends on your business size, systems and support requirements. We offer flexible managed IT support packages and tailored solutions to meet your needs.

Yes, we support professional services firms as they grow, helping scale systems, improve collaboration and ensure IT supports your business as it evolves.

We take a proactive approach to IT management, monitoring systems and resolving issues before they impact your business, ensuring minimal disruption to your operations.

Yes, we provide co-managed IT support, working alongside your internal IT team to provide additional expertise, support and resource where needed.

Managed IT support means we take responsibility for your IT systems, including monitoring, maintenance, security and support. This ensures your systems remain reliable and your team can focus on delivering work to clients.

Protecting client data is a core part of our IT support. We use cyber security tools, monitoring and best practice processes to safeguard your systems and prevent unauthorised access.

We design and manage IT systems that enable seamless collaboration, using tools such as Microsoft 365 to support communication, document sharing and project delivery.

Yes, we help professional services firms implement secure remote and hybrid working using Microsoft 365 and cloud technologies, allowing teams to collaborate effectively from any location.

We provide specialist IT support for professional services organisations, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services are designed to support consultancy firms, agencies and other service-based businesses with secure, reliable systems.

Our core expertise is across Microsoft 365, Azure and Microsoft security platforms, allowing us to deliver projects aligned to a consistent, well-supported technology stack.

We define clear scope, deliverables and outcomes upfront, ensuring costs are transparent and aligned to the work being delivered.

Yes. We regularly work alongside internal teams and existing providers, bringing additional expertise where needed without impacting day-to-day support.

We design projects around your business, planning delivery to minimise disruption to users and operations wherever possible.

Projects are led by experienced Solutions Engineers with clear ownership, defined outcomes and structured delivery. This ensures momentum is maintained and decisions are made quickly.

Yes. We’re often brought in when projects have stalled or lost direction. We assess the current state, define a clear path forward and take ownership of delivery.

We deliver a wide range of projects including Microsoft 365 migrations, Azure transitions, Intune device rollouts, identity and access (Entra ID) and security improvements using Microsoft Defender.

Choosing a provider with strong regional coverage gives you access to a wider team, deeper technical expertise and more resilient support. We deliver consistent, reliable IT support in Reading, supporting businesses with modern, secure and scalable IT solutions.

Yes, we provide cyber security services in Reading including monitoring, vulnerability assessments, security awareness training and incident response. These services are integrated into our IT support offering to keep your business protected.

We support a wide range of organisations in Reading, including technology companies, professional services, finance and growing SMEs. Our IT support services in Reading are tailored to each business and its specific requirements.

Yes, we provide co-managed IT support in Reading, working alongside your internal IT team to provide additional expertise, resources and support where needed.

The cost of IT support in Reading depends on your business size, infrastructure and the level of support required. We offer flexible managed IT support packages and tailored solutions to suit your needs.

Yes, we specialise in Microsoft 365 and cloud services as part of our IT support in Reading. We help businesses migrate, manage and optimise their cloud environments to improve collaboration, security and scalability.

Our regional team enables us to provide fast response times for businesses in Reading, both remotely and on-site. We also use proactive monitoring to identify and resolve many issues before they impact your business.

Managed IT support in Reading means we take responsibility for your IT systems, including monitoring, maintenance, security and support. We proactively manage your IT to prevent issues, improve performance and ensure everything runs smoothly.

Yes, we provide both remote and on-site IT support in Reading. Our team operates across the region, allowing us to deliver responsive on-site support when required, alongside fast remote assistance.

We provide a full range of IT support services in Reading, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services support businesses with everything from day-to-day IT issues to long-term technology strategy.

Working with a provider that understands customer-facing environments means your IT is managed with a focus on uptime, reliability and fast response, ensuring your business can operate smoothly at all times.

The cost depends on your business size, number of locations and systems. We offer flexible managed IT support packages and tailored solutions.

Managed IT support means we take responsibility for your IT systems, including monitoring, maintenance, security and support, ensuring your systems remain reliable and available.

Yes, we support cloud-based systems and secure remote access, allowing your team to manage operations and access systems from different locations when needed.

We implement cyber security tools, monitoring and best practice processes to protect customer and payment data, reducing risk and ensuring secure systems.

Yes, we design and manage secure, reliable networks and guest WiFi solutions to support both your operations and customer experience.

Yes, we support retail and hospitality businesses operating across multiple locations, ensuring consistent connectivity, secure systems and reliable performance across all sites.

We take a proactive approach to IT management, monitoring systems and resolving issues before they impact your business, helping ensure your systems remain available during trading hours.

Yes, we support EPOS and payment systems, ensuring they are reliable, secure and performing consistently to support day-to-day operations.

We provide specialist IT support for retail and hospitality businesses, including managed IT support, helpdesk support, cyber security, Microsoft 365, connectivity and IT consultancy. Our services are designed to keep your systems reliable and your business running smoothly.

No, security awareness training complements your wider security controls by focusing on the human element, helping reduce risk alongside technical protections.

We track user behaviour, engagement and risk levels through a central dashboard, giving clear visibility of trends and areas for improvement over time.

Yes, training is tailored based on user behaviour, ensuring it is relevant, easy to understand and applicable to day to day working.

If a user interacts with a simulated phishing email, they are automatically assigned targeted training to help them recognise similar threats and respond correctly in future.

We send realistic phishing emails designed to reflect real world threats, helping assess how users respond and where potential risks exist within your organisation.

Yes, our approach is designed to scale with your environment, ensuring your security operations remain effective as your systems, users and risks evolve.

No, we provide the expertise required to monitor, assess and respond to security events, removing the need to build and maintain this capability internally.

Our SOC operates alongside your IT support function, ensuring security and day to day IT are aligned, with clear ownership and coordinated response when issues arise.

Yes, our SOC is built around Microsoft security technologies such as Defender, allowing us to monitor and respond to threats using tools already aligned to your environment.

We provide a more streamlined and practical approach, focused on effective monitoring and response without the complexity and cost typically associated with enterprise SOC solutions.

Our SOC monitors your environment, reviews security alerts and responds to potential threats, ensuring risks are identified and managed in a timely and controlled way.

Yes, we provide cyber security services in Somerset including monitoring, vulnerability assessments, security awareness training and incident response. These services are integrated into our IT support offering to keep your business protected.

We support a wide range of organisations across Somerset, including manufacturing, construction, professional services and growing SMEs. Our IT support services in Somerset are tailored to each business and its specific requirements.

Yes, we provide co-managed IT support in Somerset, working alongside your internal IT team to provide additional expertise, resources and support where needed.

The cost of IT support in Somerset depends on your business size, infrastructure and the level of support required. We offer flexible managed IT support packages and tailored solutions to suit your needs.

Yes, we specialise in Microsoft 365 and cloud services as part of our IT support in Somerset. We help businesses migrate, manage and optimise their cloud environments to improve collaboration, security and scalability.

Our centrally located team allows us to provide fast response times across Somerset, both remotely and on-site. We also use proactive monitoring to identify and resolve many issues before they impact your business.

Managed IT support in Somerset means we take responsibility for your IT systems, including monitoring, maintenance, security and support. We proactively manage your IT to prevent issues, improve performance and ensure everything runs smoothly.

Yes, we provide on-site IT support in Somerset where required, alongside fast remote support. Operating from our nearby Bath and Bristol offices allows us to respond quickly across the region.

Yes, we support businesses across Somerset, including Taunton, Bridgwater, Yeovil, Frome, Wells and surrounding areas. Our team delivers responsive IT support in Somerset both remotely and on-site.

We provide a full range of IT support services in Somerset, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services support businesses with everything from day-to-day IT issues to long-term technology strategy.

Choosing a provider with strong regional coverage means you benefit from a wider team, greater technical expertise and more resilient support. With our presence across the South West, we deliver consistent, reliable IT support in Swindon backed by experienced engineers and proven processes.

Yes, we provide cyber security services in Swindon including monitoring, vulnerability assessments, security awareness training and incident response. These services are integrated into our IT support offering to keep your business protected.

We support a wide range of organisations in Swindon, including professional services, manufacturing, logistics and growing SMEs. Our IT support services in Swindon are tailored to each business and its specific requirements.

Yes, we provide co-managed IT support in Swindon, working alongside your internal IT team to provide additional expertise, resources and support where needed.

The cost of IT support in Swindon depends on your business size, infrastructure and the level of support required. We offer flexible managed IT support packages and tailored solutions to suit your needs.

Yes, we specialise in Microsoft 365 and cloud services as part of our IT support in Swindon. We help businesses migrate, manage and optimise their cloud environments to improve collaboration, security and scalability.

Our centrally located team allows us to provide fast response times for businesses in Swindon, both remotely and on-site. We also use proactive monitoring to identify and resolve many issues before they impact your business.

Managed IT support in Swindon means we take responsibility for your IT systems, including monitoring, maintenance, security and support. We proactively manage your IT to prevent issues, improve performance and ensure everything runs smoothly.

Yes, we provide both remote and on-site IT support in Swindon. Our team operates from nearby Bath and Bristol, allowing us to deliver responsive on-site support when required, alongside fast remote assistance.

We provide a full range of IT support services in Swindon, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services are designed to support businesses with everything from day-to-day IT issues to long-term technology strategy.

Yes. We help strengthen security, improve governance and support alignment to recognised standards such as Cyber Essentials and ISO 27001.

Our approach is designed to scale with your organisation, ensuring your IT environment evolves alongside your growth without becoming a bottleneck.

Yes. Many technology businesses have internal capability, and we regularly operate in a co-managed model, providing additional expertise, support and strategic input where needed.

Absolutely. We support both cloud-first and hybrid environments, ensuring systems are secure, well-managed and aligned to your business needs.

Our team will review the documentation and contact you if any further information or clarification is required.

No. All procurement opportunities are reviewed internally before participation is confirmed.

Yes, multiple procurement documents can be uploaded as part of a single submission.

Please upload any relevant procurement documentation, including specifications, pricing schedules, questionnaires, and supporting appendices.

You can submit ITTs, RFPs, RFQs, framework opportunities, and other IT or technology related procurement requests.

You have visibility of vulnerability status, remediation progress and trends over time, helping demonstrate improvement and maintain control of your security posture.

Vulnerability management is closely aligned with your patching processes, ensuring updates are applied consistently and in line with identified risks.

We prioritise vulnerabilities based on real risk, taking into account factors such as exposure, likelihood and potential impact, rather than relying solely on severity scores.

We use Microsoft security tools such as Defender to continuously assess your environment, providing visibility of vulnerabilities across systems, devices and applications.

Vulnerability management is the ongoing process of identifying, assessing and addressing security weaknesses across your environment, helping reduce the risk of exploitation and security incidents.

Yes, we provide cyber security services in Wiltshire including monitoring, vulnerability assessments, security awareness training and incident response. These services are integrated into our IT support offering to keep your business protected.

We support a wide range of organisations across Wiltshire, including professional services, manufacturing, construction and growing SMEs. Our IT support services in Wiltshire are tailored to each business and its specific requirements.

Yes, we provide co-managed IT support in Wiltshire, working alongside your internal IT team to provide additional expertise, resources and support where needed.

The cost of IT support in Wiltshire depends on your business size, infrastructure and the level of support required. We offer flexible managed IT support packages and tailored solutions to suit your needs.

Yes, we specialise in Microsoft 365 and cloud services as part of our IT support in Wiltshire. We help businesses migrate, manage and optimise their cloud environments to improve collaboration, security and scalability.

Our centrally located team allows us to provide fast response times across Wiltshire, both remotely and on-site. We also use proactive monitoring to identify and resolve many issues before they impact your business.

Managed IT support in Wiltshire means we take responsibility for your IT systems, including monitoring, maintenance, security and support. We proactively manage your IT to prevent issues, improve performance and ensure everything runs smoothly.

Yes, we provide on-site IT support in Wiltshire where required, alongside fast remote support. Operating from our nearby Bath and Bristol offices allows us to respond quickly across the region.

Yes, we support businesses across Wiltshire, including Corsham, Chippenham, Trowbridge, Devizes and surrounding areas. Our team delivers responsive IT support in Wiltshire both remotely and on-site.

We provide a full range of IT support services in Wiltshire, including managed IT support, helpdesk support, cyber security, Microsoft 365, cloud services and IT consultancy. Our services support businesses with everything from day-to-day IT issues to long-term technology strategy.